Sales and Marketing Trends in 2024- business.com

Sales and marketing trends entrepreneurs should know

1. Marketing and data go hand in hand.

Today, marketers must be analytical, make data-driven decisions and provide measurable results. If your marketing team doesn’t have the insight to measure return on investment (ROI) for digital marketing campaigns, they can’t prioritize one campaign over another, let alone tie campaigns to revenue. 

For example, marketers are quick to invest resources into social media marketing. But in a survey by Statista, 34 percent of respondents were unsure how to measure the ROI from their campaigns. Not knowing how your marketing affects your bottom line will end up costing you time, money and energy.

Equip your marketing team with a robust analytics platform that allows them to close the loop between marketing and sales activities. Tying campaigns to actual customers and dollars earned will help to inform your strategy and budget.

2. The user experience turns websites into effective sales tools.

For businesses, websites are the storefronts of the digital age. If your website isn’t intuitive, user-friendly and personalized, visitors will never turn into customers because they won’t make it past your homepage. 

Unfortunately, most marketers spend too much time worrying about brand colors and layouts and fail to turn their websites into effective sales tools. Design is important, but it won’t do anything if you don’t provide a good user experience.

To build relationships with visitors, you need to make your site responsive and dynamic. Start embracing smart content so that when a prospect or customer visits your website, they see content tailored to them. The right content management system will let you show different calls to action and copy to different contacts.

Most importantly, your website must be mobile-friendly. Around 96.5 percent of people access the internet through their mobile devices, compared with 55 percent who use a laptop or desktop computer to do so, according to Statista. A mobile-friendly website is easy to access across all devices, and it will make your business more credible.

Plus, any money you spend on search engine optimization (SEO) will be wasted if your site isn’t optimized for mobile. Google prefers mobile-friendly sites, so if yours doesn’t meet certain standards, your SEO ranking will drop.

3. Content marketing is king.

Buyers have access to more information than ever. That means your marketing efforts should focus on engaging them with helpful content. 

Think about all of the ads you’re bombarded with throughout the day. Odds are, you probably tune out most of them — and so do your potential customers. Ads, cold calls and email blasts are far less effective than they used to be. 

Instead, businesses should focus on creating content that their audience wants to consume. Evernote’s blog does a great job of this by sharing helpful, valuable blog posts about its industry and products, making its business a resource for buyers.

Creating easy-to-find content — such as blog posts, case studies and product videos — can help companies play an active part in buyers’ research. Over time, you’ll become a trusted ally in the purchasing process.

4. Personalization is everything.

If you want to stand out in the market, you must personalize customer and prospect interactions. Imagine having three separate phone calls: one with a prospect, another with a brand-new customer and one with a long-term customer.

You would probably speak to each of them differently and share different information. So why would you send all three the same generic email message?

Unfortunately, that’s what many companies do, and it hurts them in the long run. Research from McKinsey shows that 71 percent of customers expect companies to deliver a personalized experience. 

Here are a few ways you can personalize the experience for prospects and customers:

• Offer a communication choice. Allow people to select how they interact with your business. Some people prefer email or live chat, while others need to get on the phone with someone. 
• Get feedback. Ask for customer feedback regularly so you can learn what’s working and what isn’t. 
• Continually improve. Constantly reevaluate your service offerings. Customer preferences change over time, and your business must change with them. 

5. Sales and marketing must work together.

Research shows that 70 percent of buyers figure out the types of solutions they need before speaking to a sales rep. That means your sales reps must come to the call with just as much information about the prospect. 

If a sales rep starts asking questions that the prospect has already learned from a landing page or social media interactions, most of your marketing efforts and credibility will be wasted. 

Instead, reps’ conversations should position them as helpful consultants, and they can do that only if they have access to the information the marketing team has gained through website and social media interactions.

Of course, this is easier said than done, and it requires companies to invest in an integrated sales and marketing platform. The right platform will capture, organize and share this data with your sales reps. 

In the meantime, your reps should seek out new prospecting and lead-generation tools to facilitate the process. This way, they spend less time cobbling together information about the prospect from their LinkedIn profile and company website and more time helping the prospect make a smart purchase.

6. You must align your customer service and marketing.

Customer service and marketing have more in common than you might think. If the marketing team and customer service department work in silos, it will affect the customer experience. 

For instance, if the marketing team promises something that customer service can’t deliver, the customer will inevitably be disappointed. A poor customer experience will lead to poor customer satisfaction and lower retention rates, hurting your bottom line over time. 

Aligning the customer service and marketing teams requires a shift in thinking. Encourage both departments to communicate with each other, and ensure they understand why it matters. 

7. AI is being integrated into sales and marketing.

Artificial intelligence (AI) has disrupted many industries, including sales and marketing. Although AI won’t replace sales reps anytime soon, it can make your current sales team more efficient. 

For example, AI can help you segment leads based on different characteristics and uncover trends in the data you might not have seen otherwise. Generative AI tools like ChatGPT can help you create content for landing pages, emails or text messages. 

You can use AI to monitor your sales team’s performance to determine who’s doing well and who could benefit from additional training. These tools can also help you see which sales and marketing tactics are the most effective.